Power quality issues have taken a more prominent role in power systems over the last years. These issues are of major concern for energy customers, primarily for customers with a widespread use of electronic devices in their manufacturing processes. Even though the quality of service is increasing, customers are becoming more demanding of the energy provider. This research aims to provide some industrial managers the technical support in deciding of investments in the mitigation of power quality disturbances, such as the use of less sensitive devices or the use of interface devices (UPS, DVR ...) In order to recommend an appropriate solution, the problem is characterized. The technical and economic influences of the PQ disturbances in the manufacturing processes are assessed resorting to power quality audits in the customer facilities. This research covered a significant number of facilities in several industrial activities.