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Social Media: The Good, the Bad, and the Ugly
Yogesh K. Dwivedi, Matti Mäntymäki, M.N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras
Front Matter

Social Media Strategy and Digital Business

Social Media Strategies for Companies: A Comprehensive Framework
Bibian Ogbuji, Anastasia Papazafeiropoulou
Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry
Ton Spil, Robin Effing, Menno Both
Strategy Reformation? Materialization of Social Media in Telecom Industry
Shirumisha Kwayu, Banita Lal, Mumin Abubakre
Social Media or Social Business Networks?
Issam Moghrabi, Abdullah Al-Mohammed
The Social Media Cone: Towards Achieving the Manufacturing Competitiveness Goals
Manoj Singh, Harish Kumar, M. Gupta, J. Madaan
The Power of Instagram in Building Small Businesses
Wassan Alkhowaiter
Daedalus: An ICT Tool for Employment within the Mediterranean Basin Region
P. Salichos, D. Polemi, C. Douligeris, H. Qusa, Y. Elhallaq, G. Koukoulas

Digital Marketing and Customer Relationship Management

A Systematic Review of Extant Literature in Social Media in the Marketing Perspective
Ali Alalwan, Nripendra Rana, Raed Algharabat, Ali Tarhini
Conversations in Search of Audiences: Prospects and Challenges of Marketing UK’s Postgraduate Higher Education Using Social Media
Baomin Qi, Amit Mitra
The Impact of Social Media on Cause-Related Marketing Campaigns
Julian Bühler, Natalia Cwierz, Markus Bick
Corporate Social Responsibility Campaigns in the Digital Age: The Case of Vodafone “Red Light Application/Between Us”
Muge Elden, Sinem Cakir, Ugur Bakir
The Impact of Brand Actions on Facebook on the Consumer Mind-Set
Anatoli Colicev, Peter O’connor
Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty
Harri Jalonen, Jari Jussila
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart
Swaleha Peeroo, Martin Samy, Brian Jones
Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry
Aaron Baur, Johannes Henne, Markus Bick
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies
Ashish Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory
Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov

Adoption and Diffusion

Social Media Use Among Teenagers in Brunei Darussalam
Annie Abdullah, Calvin Chan
An Empirical Study of Facebook Adoption Among Young Adults in a Northeastern State of India: Validation of Extended Technology Acceptance Model (TAM)
Mohammad Alryalat, Nripendra Rana, Hiren Sarma, Jafar Alzubi
Impact of Perceived Connectivity on Intention to Use Social Media: Modelling the Moderation Effects of Perceived Risk and Security
Samuel Fosso Wamba, Shahriar Akter
An Empirical Examination of Factors Affecting Continuance Intention Towards Social Networking Sites
Salma Abed
A Conceptual Review of Social Media Adoption in SMEs
Hanaa Namankani, Claire Moxham, Matthew Tickle
Social Media Usage of GSM Operators in Turkey: A Content Analysis of Twitter Use
Aysen Eginli, Ozen Ozdem, Isil Aktuglu
Developing a Theoretical Model to Examine Consumer Acceptance Behavior of Mobile Shopping
Hannah Marriott, Michael Williams
Consumer Adoption of Mobile Government in the Kingdom of Saudi Arabia: The Role of Usefulness, Ease of Use, Perceived Risk and Innovativeness
Abdullah Baabdullah, Omar Nasseef, Ali Alalwan
Understanding the Adoption of Smart Wearable Devices to Assist Healthcare in China
Shang Gao, Xuemei Zhang, Shunqin Peng
Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks
G. Sahu, Monika Singh
Exploring XBRL-Based Reporting System: A Conceptual Framework for System Adoption and Implementation
Dhata Praditya, Reni Sulastri, Nitesh Bharosa, Marijn Janssen

Information Sharing on Social Media

Exploring Theoretical Concepts for Explaining Sharing in the Social Media Environment
Cherniece Plume, Emma Slade
The Value Creation of Social Media Information
Tajinder Bahia, Antonis Simintiras
The Intersection of Source, Message, and Recipient Characteristics on Information-Exchange Activity via Twitter
Mohammad Alajmi, Huda Farhan
Persuasiveness of eWOM Communications: Literature Review and Suggestions for Future Research
Elvira Ismagilova, Emma Slade, Michael Williams
Impact of Anonymity and Identity Deception on Social Media eWOM
Payal Kapoor, Srinivas Gunta
Consumer Intentions on Social Media: A fsQCA Analysis of Motivations
Patrick Mikalef, Ilias Pappas, Michail Giannakos

Impression, Trust, and Risk Management

The Role of Non-social Benefits Related to Convenience: Towards an Enhanced Model of User’s Self-disclosure in Social Networks
Tristan Thordsen, Matthias Murawski, Markus Bick
Exploring How Individuals Manage Their Image When Interacting with Professional Contacts Online
Aparna Gonibeed, M. Ravishankar
Norm of Reciprocity – Antecedent of Trustworthiness in Social Media
Shweta Aggarwal, Sumita Rai, M. Jaiswal, Henrik Sorensen
Effect of Social Media on Trust in Virtual Project Teams of Construction Sector in Middle East
Sukhwant Kaur, Mohammed Arif, Vishwesh Akre
Trust Management in Social Internet of Things: A Survey
Wafa Abdelghani, Corinne Zayani, Ikram Amous, Florence Sèdes
Combating Misinformation Online: Identification of Variables and Proof-of-Concept Study
Milan Dordevic, Fadi Safieddine, Wassim Masri, Pardis Pourghomi
Breaking Anonymity of Social Network Accounts by Using Coordinated and Extensible Classifiers Based on Machine Learning
Eina Hashimoto, Masatsugu Ichino, Tetsuji Kuboyama, Isao Echizen, Hiroshi Yoshiura
Controlling and Mitigating Targeted Socio-Economic Attacks
Prabhat Kumar, Yashwanth Dasari, Shubhangee Nath, Akash Sinha

Data Acquisition, Management and Analytics

Social Sensor Web: Towards a Conceptual Framework
Salman Mian, Matti Mäntymäki, Jukka Riekki, Harri Oinas-Kukkonen
Towards Process Patterns for Processing Data Having Various Qualities
Agung Wahyudi, Marijn Janssen
Business Intelligence from User Generated Content: Online Opinion Formation in Purchasing Decisions in High-Tech Markets
Karan Setiya, Jolien Ubacht, Scott Cunningham, Sertaç Oruç
Discourse Analysis of Blogs: Analyzing Language to Maximize the Value of Consumption-Oriented Blogs as Data Source
Carmela Bosangit, Scott Mccabe, Sally Hibbert
Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events
Akshat Lakhiwal, Arpan Kar
Analysis of the Value of Public Geotagged Data from Twitter from the Perspective of Providing Situational Awareness
Aragats Amirkhanyan, Christoph Meinel
Social Media Use During Emergency Response – Insights from Emergency Professionals
Mahshid Marbouti, Frank Maurer
Predicting Stock Movements using Social Network
Sunil Saumya, Jyoti Singh, Prabhat Kumar
Coordinating Data-Driven Decision-Making in Public Asset Management Organizations: A Quasi-Experiment for Assessing the Impact of Data Governance on Asset Management Decision Making
Paul Brous, Marijn Janssen, Paulien Herder

e-Government and Civic Engagement

Political Social Media in the Global South
Joyojeet Pal, Andre Gonawela
Opportunities and Challenges of Using Web 2.0 Technologies in Government
Uthayasankar Sivarajah, Vishanth Weerakkody, Zahir Irani
Political Factors for the Adoption of Different Governance Models in the Provision of Public Services Under Web 2.0 Technologies
Manuel Rodríguez Bolívar
Mobile Governance in Indian Urban Local Bodies: An Exploratory Study
Somnath Mitra, M. Gupta, Jaijit Bhattacharya
Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices
Harish Kumar, Manoj Singh, M. Gupta
Expression in the Social Age: Towards an Integrated Model of Technology Acceptance, Personality, Civic Engagement and Social Capital
Vishnupriya Raghavan, Marya Wani, Dolphy Abraham
Predicting People’s Intention Towards Sharing Political Contents in Social Media: The Moderating Effect of Collective Opinion
Mohammad Hossain, Caroline Chan, Yogesh Dwivedi

e-Society and Online Communities

Understanding Business Models in the Sharing Economy in China: A Case Study
Shang Gao, Xuemei Zhang
Influences and Benefits of Role Models on Social Media
Lyndsey Jenkins, Ruoyun Lin, Debora Jeske
Using Facebook to Find Missing Persons: A Crowd-Sourcing Perspective
M.J. Hattingh, M.C. Matthee
Social Media and Megachurches
Atish Sircar, Jennifer Rowley
‘Unofficial’ Presence of Higher Education Institutions in India on Social Media: Good or Bad?
Rakhi Tripathi
Development of an Integrated Connectedness Model to Evaluate the Effectiveness of Teaching and Learning
Salah Al-Hamad, Laszlo Kollar, Taimoor Asim, Rakesh Mishra
Consumers’ Attitudes Towards Social Media Banking
Dola Majekodunmi, Lisa Harris



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