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Electronic Government
Hans J. Scholl, J. Ramon Gil-Garcia, Marijn Janssen, Evangelos Kalampokis, Ida Lindgren, Manuel Pedro Rodríguez Bolívar
Front Matter

Digital Transformation

Data Science or Process Science? How to Promote the Next Digital Transformation in the Public Sector
Ralf Klischewski
Digital Transformation Initiatives in Public Administration During the Covid-19 Pandemic in Brazil: Unveiling Challenges and Opportunities
Ana Paula Tavares, Luiz Antonio Joia, Marcelo Fornazin
How to Redesign Government Processes for Proactive Public Services?
Peter Kuhn, Matthias Buchinger, Dian Balta

Digital Services and Open Government

Understanding Actor Roles in Inter-organizational Digital Public Services
Stijn Wouters, Marijn Janssen, Joep Crompvoets
Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations When Using a SaaS Solution
Björn Lundell, Jonas Gamalielsson, Andrew Katz, Mathias Lindroth
The Importance of ICT in Local Governments: Results from a Survey on the Characterization of the ICT Function in Portugal
Luis Ramos, Mariana Lameiras, Delfina Soares, Luis Amaral
Beyond Substantive Goals – A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters
Søren Skaarup
eCommerce Platforms Evaluation Framework for Government
Boriana Rukanova, Yao-Hua Tan, Jolien Ubacht, Marcel Molenhuis, Frank Heijmann, Han Bosch, Zisis Palaskas, Hao Chen, Toni Männistö, Ade Ratnasari
Practitioners’ Perceptions of Fitness to Task of a Leading Disaster Response Management Tool
Hans J. Scholl, Eric E. Holdeman

Open Data: Social and Technical Perspectives

A Typology of Municipalities’ Roles and Expected User’s Roles in Open Government Data Release and Reuse
Elisabeth Gebka, Annick Castiaux
A Digital Game to Learn About Open Data
Davide Di Staso, Fernando Kleiman, Joep Crompvoets, Marijn Janssen
Ronda: Real-Time Data Provision, Processing and Publication for Open Data
Fabian Kirstein, Dario Bacher, Vincent Bohlen, Sonja Schimmler
The Potential of BOLD in National Budget Planning: Opportunities and Challenges for Kosovo
Mentor Geci, Csaba Csáki

Smart Cities

Policy Recommendations for Promoting Touristic Attractivity from Local Government Perspective in Innovative Environments
Manuel Pedro Rodríguez Bolívar, Fabiana Roberto, Rosa Lombardi
Understanding the Factors that Affect Smart City and Community Initiatives: Lessons from Local Governments in the United States
Xiaoyi Yerden, J. Ramon Gil-Garcia, Mila Gasco-Hernandez, G. Brian Burke
The Social Representation of Smart Cities: A View from Brazil
Flavia Michelotto, Luiz Antonio Joia
Trust Factors Affecting the Adoption of E-Government for Civic Engagement
Suha Alawadhi

Data Analytics, Decision Making, and Artificial Intelligence

Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data
Evangelos Kalampokis, Areti Karamanou, Konstantinos Tarabanis
A Trustable and Interoperable Decentralized Solution for Citizen-Centric and Cross-Border eGovernance: A Conceptual Approach
George Domalis, Nikos Karacapilidis, Dimitris Tsakalidis, Anastasios Giannaros
Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective
Wout Hofman, Jonathan Migeotte, Mathieu Labare, Boriana Rukanova, Yao-Hua Tan
Process Automation as Enabler of Prioritized Values in Local Government – A Stakeholder Analysis
Daniel Toll, Ida Lindgren, Ulf Melin
TLV-diss: A Dissimilarity Measure for PublicAdministration Process Logs
Flavio Corradini, Caterina Luciani, Andrea Morichetta, Marco Piangerelli, Andrea Polini
Towards a Framework for the Adaptation of the Internet of Things in International Border Control Organizations
Paul Brous, Monica den Boer, Pascal Wolf


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