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Electronic Government
Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk
Front Matter

E-Government Foundations

Between Overexploitation and Underexploitation of Digital Opportunities – A Case Study with Focus on Affordances and Constraints
Göran Goldkuhl
Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies
Sara Hofmann, Christian Madsen, Bettina Distel
A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity
Johan Magnusson, Jwan Khisro, Ulf Melin
Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands
Luca Tangi, Marijn Janssen, Michele Benedetti, Giuliano Noci

E-Government Services and Open Government

Smart Policing: A Critical Review of the Literature
Muhammad Afzal, Panos Panagiotopoulos
Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality
Jwan Khisro
Service Quality Through Government Proactivity: The Concept of Non-interaction
Peter Kuhn, Dian Balta
Automatization of Cross-Border Customs Declaration: Potential and Challenges
Markko Liutkevičius, Karl Pappel, Sidra Butt, Ingrid Pappel
AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and Resilience
Gianluca Misuraca, Gianluigi Viscusi
Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government
Mille Nielsen, Christian Østergaard Madsen, Mircea Lungu
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
Willem Pieterson, Cindy Weng
Digital Inclusion Competences for Senior Citizens: The Survival Basics
Jeremy Rose, Jesper Holgersson, Eva Söderström
Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
Hendrik Scholta, Sebastian Halsbenning, Bettina Distel, Jörg Becker
The Role of Domain-Skills in Bureaucratic Service Encounters
Søren Skaarup
Aligning Stakeholder Interests, Governance Requirements and Blockchain Design in Business and Government Information Sharing
Sélinde Engelenburg, Boriana Rukanova, Wout Hofman, Jolien Ubacht, Yao-Hua Tan, Marijn Janssen
Approaches to Good Data Governance in Support of Public Sector Transformation Through Once-Only
Maria Wimmer, Alessia Neuroni, Jan Frecè
Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium
Stijn Wouters, Marijn Janssen, Joep Crompvoets

Open Data: Social and Technical Aspects

A Methodology for Retrieving Datasets from Open Government Data Portals Using Information Retrieval and Question and Answering Techniques
Raissa Barcellos, Flavia Bernardini, Jose Viterbo
Open Government Data from the Perspective of Information Needs - A Tentative Conceptual Model
Jonathan Crusoe, Elisabeth Gebka, Karin Ahlin
Towards a Framework for Open Data Publishers: A Comparison Study Between Sweden and Belgium
Jonathan Crusoe, Anthony Simonofski, Antoine Clarinval
Open Government Data Systems: Learning from a Public Utility Perspective
Jonathan Crusoe, Anneke Zuiderwijk, Ulf Melin
Collaboration in Open Government Data Ecosystems: Open Cross-sector Sharing and Co-development of Data and Software
Johan Linåker, Per Runeson
Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control
Iryna Susha, Maartje Flipsen, Wirawan Agahari, Mark Reuver

AI, Data Analytics, and Automated Decision Making

Generating Value from Government Data Using AI: An Exploratory Study
Yingying Gao, Marijn Janssen
Identifying Risks in Datasets for Automated Decision–Making
Mariachiara Mecati, Flavio Cannavò, Antonio Vetrò, Marco Torchiano
Using Government Data and Machine Learning for Predicting Firms’ Vulnerability to Economic Crisis
Euripidis Loukis, Niki Kyriakou, Manolis Maragoudakis

Smart Cities

Towards Data-Driven Policymaking for the Urban Heat Transition in The Netherlands: Barriers to the Collection and Use of Data
Devin Diran, Anne Veenstra
Identifying Strategic Planning Patterns of Smart Initiatives. An Empirical Research in Spanish Smart Cities
Manuel Rodríguez Bolívar, Cristina Alcaide Muñoz, Laura Alcaide Muñoz
Demographical Attributes Explaining Different Stages of OG Development in Spanish Local Governments
Manuel Rodríguez Bolívar, Cinthia Villamayor Arellano, Laura Alcaide Muñoz
Identification of Competencies and Teaching Models for the Governance of Smart Sustainable Cities in the South American Context
Aurora Sanchez-Ortiz, Mauricio Solar, Elsa Estevez, Gabriela Viale-Pereira


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