index - Digital Transformation for a Sustainable Society in the 21st Century

Table of Contents
Digital Transformation for a Sustainable Society in the 21st Century *Ilias O. Pappas, Patrick Mikalef, Yogesh Dwivedi, Letizia Jaccheri, John Krogstie, Matti Mäntymäki*	Front Matter
E-Business
Review of Theoretical Models and Limitations of Social Commerce Adoption Literature *Prianka Sarker, Hatice Kizgin, Nripendra Rana, Yogesh Dwivedi*	3-12
Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook *Patrick Cornelissen, Robin Effing, Ton Spil*	13-24
Exploring the Effects of Value Added Services on Perceived Value of Mobile Payment in the UK *Hassan Alhallaq, Muhammad Younas, Samia Kamal, Bob Champion*	25-36
Users’ Behavioral Strategies Toward Mobile App Problems: Fight or Flight *Yavuz Inal, Tuna Hacaloglu*	37-49
Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy *Ali Alalwan, Abdullah Baabdullah, Nripendra Rana, Yogesh Dwivedi, Hatice Kizgin*	50-61
Towards Assessing Online Customer Reviews from the Product Designer’s Viewpoint *Mate Kovacs, Victor Kryssanov*	62-74
Comparing Human Computation, Machine, and Hybrid Methods for Detecting Hotel Review Spam *Christopher Harris*	75-86
Why Consumers Do not Provide Online Reviews? *Daniele Doneddu, Irina Novoshilova*	87-98
Big Data Analytics
Big Data Readiness Index – Africa in the Age of Analytics *Anke Joubert, Matthias Murawski, Markus Bick*	101-112
Investigating Factors that Influence the Adoption of BI Systems by End Users in the Mining Industry in Southern Africa *Sunet Eybers, Marie Hattingh, Liako Kuoe*	113-124
Big Data Value Chain: Making Sense of the Challenges *Milla Wirén, Matti Mäntymäki, A. Najmul Islam*	125-137
A Spatio-Temporal Data Imputation Model for Supporting Analytics at the Edge *Christos Anagnostopoulos, Stathes Hadjiefthymiades, Kostas Kolomvatsos, Panagiota Papadopoulou*	138-150
The Role of Big Data in Addressing Societal Challenges: A Systematic Mapping Study *Farzana Quayyum, Ilias Pappas, Letizia Jaccheri*	151-163
Organizational Culture Challenges of Adopting Big Data: A Systematic Literature Review *Trygve Lunde, Atilla Sjusdal, Ilias Pappas*	164-176
Exploring the Relationship Between Data Science and Circular Economy: An Enhanced CRISP-DM Process Model *Eivind Kristoffersen, Oluseun Aremu, Fenna Blomsma, Patrick Mikalef, Jingyue Li*	177-189
The Praxis of HR Analytics *Niels Netten, Sunil Choenni, Mortaza Bargh*	190-202
Open Science and Open Data
Decision Tree Analysis for Estimating the Costs and Benefits of Disclosing Data *Ahmad Luthfi, Marijn Janssen, Joep Crompvoets*	205-217
Predicting Parking Demand with Open Data *Thomas Schuster, Raphael Volz*	218-229
Towards an Ontology for Public Procurement Based on the Open Contracting Data Standard *Ahmet Soylu, Brian Elvesæter, Philip Turk, Dumitru Roman, Oscar Corcho, Elena Simperl, George Konstantinidis, Till Lech*	230-237
Designing Laboratory Forensics *Armel Lefebvre, Marco Spruit*	238-251
Artificial Intelligence and Internet of Things
The State of Artificial Intelligence Research in the Context of National Security: Bibliometric Analysis and Research Agenda *Samuel Wamba, Ransome Bawack, Kevin Carillo*	255-266
Artificial Intelligence in the Public Sector: A Study of Challenges and Opportunities for Norwegian Municipalities *Patrick Mikalef, Siw Fjørtoft, Hans Torvatn*	267-277
Internet of Things Business Models: The RAWFIE Case *Panagiota Papadopoulou, Kostas Kolomvatsos, Stathes Hadjiefthymiades*	278-290
Smart Cities and Smart Homes
The Internet of Things as Smart City Enabler: The Cases of Palo Alto, Nice and Stockholm *Wouter Evertzen, Robin Effing, Efthymios Constantinides*	293-304
Smart Home Technology Acceptance: An Empirical Investigation *Davit Marikyan, Savvas Papagiannidis, Eleftherios Alamanos*	305-315
Designing at the Intersection of Gamification and Persuasive Technology to Incentivize Energy-Saving *Böckle Martin, Yeboah-Antwi Kwaku*	316-328
D2C-SM: Designing a Distributed-to-Centralized Software Management Architecture for Smart Cities *Amir Sinaeepourfard, Sobah Petersen, Dirk Ahlers*	329-341
Social Media and Analytics
Use of Social Media by b2b Companies: Systematic Literature Review and Suggestions for Future Research *Yogesh Dwivedi, Elvira Ismagilova, Nripendra Rana, Vishanth Weerakkody*	345-355
Social Media Reporting and Firm Value *Abdalmuttaleb Al-Sartawi, Allam Hamdan*	356-366
Social Media Information Literacy – What Does It Mean and How Can We Measure It? *Matthias Murawski, Julian Bühler, Martin Böckle, Jan Pawlowski, Markus Bick*	367-379
The Role of Tweet-Related Emotion on the Exhaustion – Recovery from Work Relationship *Konstantina Foti, Despoina Xanthopoulou, Savvas Papagiannidis, Konstantinos Kafetsios*	380-391
Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions *Jennifer Ferreira, Denis Dennehy, Jaganath Babu, Kieran Conboy*	392-403
Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services *Saroj Bijarnia, Richa Khetan, P. Ilavarasan, Arpan Kar*	404-414
Aggressive Social Media Post Detection System Containing Symbolic Images *Kirti Kumari, Jyoti Singh, Yogesh Dwivedi, Nripendra Rana*	415-424
Digital Payment Adoption in India: Insights from Twitter Analytics *Prabhsimran Singh, Yogesh Dwivedi, Karanjeet Kahlon, Nripendra Rana, Pushp Patil, Ravinder Sawhney*	425-436
Digital Governance
Adoption of Transactional Service in Electronic Government – A Case of Pak-Identity Service *Muhammad Khurshid, Nor Zakaria, Ammar Rashid, Yunis Ahmed, Muhammad Shafique*	439-450
Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies *Anupriya Khan, Satish Krishnan, A. Islam*	451-463
Blockchain Technology for Enabling Transparent and Traceable Government Collaboration in Public Project Processes of Developing Economies *Ebizimoh Abodei, Alex Norta, Irene Azogu, Chibuzor Udokwu, Dirk Draheim*	464-475
Aspects of Personal Data Protection from State and Citizen Perspectives – Case of Georgia *Mariam Tsulukidze, Kartin Nyman-Metcalf, Valentyna Tsap, Ingrid Pappel, Dirk Draheim*	476-488
Prioritizing Digital Identity Goals – The Case Study of Aadhaar in India *Umar Mir, Arpan Kar, M. Gupta, R. Sharma*	489-501
Digital Divide and Social Inclusion
Digital Inequalities: A Review of Contributing Factors and Measures for Crossing the Divide *Eli Hustad, June Hansen, Andreas Skaiaa, Polyxeni Vassilakopoulou*	505-519
A Review of the State-of-the-Art of Assistive Technology for People with ASD in the Workplace and in Everyday Life *Lina Wali, Filippo Sanfilippo*	520-532
Understanding the Value of Using Smartphones for Older Adults in China: A Value-Focused Thinking Approach *Shang Gao, Ying Li, Hong Guo*	533-544
Adoption and Use of Tablet Devices by Older Adults: A Quantitative Study *Uchenna Ojiako, Jyoti Choudrie, Ukamaka Nwanekezie, Chike-Obuekwe Chikelue*	545-558
Reciprocity and Social Exchange in the Sharing Economy *Dinara Davlembayeva, Savvas Papagiannidis, Eleftherios Alamanos*	559-569
Learning and Education
Technology-Enhanced Organizational Learning: A Systematic Literature Review *Michail Giannakos, Patrick Mikalef, Ilias Pappas*	573-584
E-Assessment in Programming Courses: Towards a Digital Ecosystem Supporting Diverse Needs? *Aparna Chirumamilla, Guttorm Sindre*	585-596
Reflection on How to Write the Learning Outcomes for an Online Programming Course for Teachers *Hege Olstad, Majid Rouhani*	597-608
Autonomous and Collaborative e-Learning in English for Specific Purposes *Ivana Simonova*	609-620
User Experience Evaluation in eModeration: The Case of Higher Education Institutions in Developing Countries *Corné Staden, Jan Kroeze, Judy Biljon*	621-633
Computational Linguistics and Its Implementation in e-Learning Platforms *Marcel Pikhart*	634-640
ICT-Based Challenges of Repurposing a Single-Campus Course to Multi-campus Settings: A Pragmatic Case Study *Abdullah Bahmani, Rune Hjelsvold, Birgit Krogstie*	641-653
From Theory to Practice: Teaching Assistants’ Role in Multi-campus Education *Abdullah Bahmani, Rune Hjelsvold*	654-664
Security in Digital Environments
Demographic Factors in Cyber Security: An Empirical Study *Shweta Mittal, P. Ilavarasan*	667-676
Identifying Security Risks of Digital Transformation - An Engineering Perspective *Anh Nguyen Duc, Aparna Chirumamilla*	677-688
Modelling and Managing the Digital Enterprise
Creating Business Value from Cloud-Based ERP Systems in Small and Medium-Sized Enterprises *Eli Hustad, Dag Olsen, Emeli Jørgensen, Vegard Sørheller*	691-703
Critical Success Factors for Dynamic Enterprise Risk Management in Responsive Organisations: A Factor Analysis Approach *Brenda Didi-Quvane, Hanlie Smuts, Machdel Matthee*	704-717
Structural Requirements for Digital Transformation – Insights from German Enterprises *Matthias Murawski, Tristan Thordsen, Malte Martensen, Christina Rademacher, Markus Bick*	718-729
Chief Digital Officers as Protagonists in Digital Transformation *Jostein Engesmo, Niki Panteli*	730-737
A Role-Based Maturity Model for Digital Relevance *Katja Bley, Hendrik Schön*	738-744
Digital Innovation and Business Transformation
Prioritizing Knowledge Transfer Conditions for Innovation Ecosystems: A Mixed-Method Approach *Emily Bacon, Michael Williams, Gareth Davies*	747-758
Design Thinking for Pre-empting Digital Disruption *Aurona Gerber, Machdel Matthee*	759-770
A Taxonomy for Personal Processes: Results from a Semi-structured Interview *Sercan Oruç, P. Erhan Eren, Altan Koçyiğit, Sencer Yeralan*	771-782
Online Communities
Learning to Lead Online Collaborations: Insights from Student-Based Global Virtual Teams Between UK and Norway *Niki Panteli, Tor Hjeltnes, Knut Strand*	785-796
Fighting Crime: Harnessing the Power of Virtual Social Communities *Marie Hattingh, Sunet Eybers*	797-808

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E-Business

Big Data Analytics

Open Science and Open Data

Artificial Intelligence and Internet of Things

Smart Cities and Smart Homes

Social Media and Analytics

Digital Governance

Digital Divide and Social Inclusion

Learning and Education

Security in Digital Environments

Modelling and Managing the Digital Enterprise

Digital Innovation and Business Transformation

Online Communities

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