Managing Standardization in eGovernment: A Coordination Theory based Analysis Framework - Electronic Government Access content directly
Conference Papers Year : 2018

Managing Standardization in eGovernment: A Coordination Theory based Analysis Framework

Dian Balta
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  • PersonId : 995651
Helmut Krcmar
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  • PersonId : 1014304

Abstract

Standardization plays an important role for a smooth organizational, semantic, technical and legal interoperation of eGovernment services. Still, standardization struggles with the complexity of administrative procedures that have to be supported and provided online. Managing this complexity poses a crucial challenge for an efficient and effective eGovernment. Different management frameworks have been developed, but the progress of standardization in practice is still perceived as insufficient. To address the challenge of standardization management in eGovernment, we propose a coordination theory based framework for analysis. It consists of three coordination modes distinguished based on their mechanisms and relevant context dimensions. In our research approach, we interpret a single case study of a standardization project in Germany where artefacts were developed from a pragmatism perspective. We discuss our findings and conclude on implications for research and practice.
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hal-01961534 , version 1 (20-12-2018)

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Dian Balta, Helmut Krcmar. Managing Standardization in eGovernment: A Coordination Theory based Analysis Framework. 17th International Conference on Electronic Government (EGOV), Sep 2018, Krems, Austria. pp.60-72, ⟨10.1007/978-3-319-98690-6_6⟩. ⟨hal-01961534⟩
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