Narratives of an Outsourced Information Systems Failure in a Small Enterprise - Grand Successes and Failures in IT: Public and Private Sectors Access content directly
Conference Papers Year : 2013

Narratives of an Outsourced Information Systems Failure in a Small Enterprise

Abstract

In this study we investigate a case of an outsourced information systems (IS) failure (OISF) within the collaborative partnership among asymmetric partners. A small and medium-sized enterprise (SME) is dealing with an independent software vendor (ISV) conducting a project of implementing an IS that fails. We used a narrative research methodology for our enquiry. In the construction of our narrative we followed the OISF framework as a theoretical touchstone. As a major conclusion we found that asymmetric collaborations with partners with inadequate managerial and technical IT capabilities are extremely prone to OISF’s. We showed that an outcome-based and fixed price contract is not an adequate instrument to conduct such a partnership and to avoid a failure.
Fichier principal
Vignette du fichier
978-3-642-38862-0_4_Chapter.pdf (354.52 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01467813 , version 1 (14-02-2017)

Licence

Attribution - CC BY 4.0

Identifiers

Cite

Jan Devos, Hendrik Van Landeghem, Dirk Deschoolmeester. Narratives of an Outsourced Information Systems Failure in a Small Enterprise. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. pp.57-72, ⟨10.1007/978-3-642-38862-0_4⟩. ⟨hal-01467813⟩
183 View
103 Download

Altmetric

Share

Gmail Facebook Twitter LinkedIn More