Identifying the Cognitive Needs of Visitors and Content Selection Parameters for Designing the Interactive Kiosk Software for Museums
Abstract
This research presents the findings of contextual
interviews, visitor survey and behavioural study that were carried out
in Indian museums. It originates from the hypothesis that the museum
exhibits are unable to express their relevance, historical significance
and related knowledge to satisfy the curiosity of visitors. Our
objective is to identify the cognitive needs of museum visitors and the
content selection parameters for designing the interactive kiosk
software, which is expected to be set up in every thematic gallery of
the museum. The kiosk software is intended to offer higher level of
engaging and learnable experience to the museum visitors. The research
involved participation of 100+ visitors in Indian museums. The access
restrictions and constraints of museums cause cognitive deprivation of
visitors and compromise the quality of experience. Therefore, the
interactivity, animations and multimedia capabilities of kiosk software
must be focused on overcoming these limitations.
Origin | Files produced by the author(s) |
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