The Role of Trust in the Prioritization of Channel Choices - Electronic Government Access content directly
Conference Papers Year : 2014

The Role of Trust in the Prioritization of Channel Choices

Kai-Jo Fu
  • Function : Author
  • PersonId : 994120
Chung-Pin Lee
  • Function : Author
  • PersonId : 994121


The role of trust is a significant element in the digital channel. While most studies have examined how the idea of trust has affected users’ behaviors and developed integrative models of e-government, little attention has been paid to its critical role as a factor affecting citizens’ preference toward certain service channels. There is no systematic investigation to compare different types of channel choices by differentiating between primary public service deliveries such as government information, application and transaction, and e-participation. Therefore, the purpose of this study is to explore how to perceive the role of trust as a possible determinant of service choice, in terms of different types of government services. Using survey data collected in Taiwan 2011, this study utilized a multinominal logistic analysis to examine the proposed models. The findings suggest that the different types of channel choices can be influenced by certain critical elements such as, political trust, trust in the Internet, and risk concern.
Fichier principal
Vignette du fichier
978-3-662-44426-9_8_Chapter.pdf (167.08 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-01401729 , version 1 (23-11-2016)





Kai-Jo Fu, Chung-Pin Lee. The Role of Trust in the Prioritization of Channel Choices. 13th International Conference on Electronic Government (EGOV), Sep 2014, Dublin, Ireland. pp.96-105, ⟨10.1007/978-3-662-44426-9_8⟩. ⟨hal-01401729⟩
167 View
98 Download



Gmail Facebook X LinkedIn More