Towards Super User-Centred Continuous Delivery: A Case Study - Human-Centered Software Engineering Access content directly
Conference Papers Year : 2020

Towards Super User-Centred Continuous Delivery: A Case Study


To develop well designed socio-technical systems for a particular context user involvement is essential. Emerging software development approaches that enable continuous delivery of software functionalities provide new opportunities as to how users can be involved in shaping the design. We present a case study of a software project at a Norwegian engineering and construction company in their effort to move towards a user-centred development approach that leverages on continuous delivery principles. We investigate how user representatives in form of super users have been involved in the process and their role in forming and implementing new digital technology in practice. We conclude that utilising super users have been instrumental to design a system that meet users’ needs. Providing opportunities to test the system in a production environment gave rise to new ideas on how to further refine the design. Involving super users also facilitated system adoption among workers.
Fichier principal
Vignette du fichier
497999_1_En_9_Chapter.pdf (1.03 Mo) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-03250489 , version 1 (04-06-2021)





Joakim Klemets, Tore Storholmen. Towards Super User-Centred Continuous Delivery: A Case Study. 8th International Conference on Human-Centred Software Engineering (HCSE), Nov 2020, Eindhoven, Netherlands. pp.152-165, ⟨10.1007/978-3-030-64266-2_9⟩. ⟨hal-03250489⟩
138 View
52 Download



Gmail Facebook X LinkedIn More