Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media - Electronic Participation Access content directly
Conference Papers Year : 2019

Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media

Shefali Virkar
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  • PersonId : 1040862
Noella Edelmann
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  • PersonId : 1041793
Nicole Hynek
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  • PersonId : 1063332
Peter Parycek
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  • PersonId : 993345
Gerald Steiner
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  • PersonId : 1063333
Lukas Zenk
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  • PersonId : 1063334

Abstract

It is estimated that during the period 2020–2025, about 30% of the employees at the Austrian Ministry of Defence will retire. This raises the question of how to encourage employees to share informal knowledge in order to successfully embrace organisational change in increasingly digitised environments with a view to retaining them long-term. Through the development of a three-part empirical study, this research paper investigates the role played by informal knowledge sharing networks and social media in expediting digital transformation within a public sector organisation. Our findings show that the public sector stands to benefit from informal knowledge sharing, and that both a permissive organisational culture and the provision of clearly demarcated ‘knowledge sharing spaces’ are fundamental in this respect.
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hal-02446015 , version 1 (20-01-2020)

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Shefali Virkar, Noella Edelmann, Nicole Hynek, Peter Parycek, Gerald Steiner, et al.. Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media. 11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.60-72, ⟨10.1007/978-3-030-27397-2_6⟩. ⟨hal-02446015⟩
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