ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response - Electronic Participation Access content directly
Conference Papers Year : 2019

ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response

Sofie Pilemalm
  • Function : Author
  • PersonId : 1063331

Abstract

One of many contemporary public-sector challenges is the increasing socio-economic gaps and excluded areas in many cities worldwide. This study explores ICT-enabled citizen co-production using volunteers as first responders in excluded areas near Stockholm, the capital of Sweden. The study indicates that these volunteers can make a major difference if arriving first at an emergency site, e.g. saving lives by administering CPR and extinguishing fires before they spread. Major challenges relate to individual versus collective engagement, gender aspects and language barriers. Current ICT support, in the form of text messages or a basic app, is deemed sufficient but, for the initiative to expand and enable long-term effective engagement, calibrated solutions matching competence, role and language with incident and area are needed. In a public-sector innovation context, the study highlights the need for future research on digitalized co-production with an explicit focus on the ICT artifact and its co-creation artifact as catalysts for change. In relation to this, this study confirms previous research arguing for the merging of policy science and information systems research in an era of rapid digitalized public-sector transformation, but adds that they need to be complemented by perspectives from sociology, e.g. on gender and ethnicity, in initiatives involving citizens in excluded areas.
Fichier principal
Vignette du fichier
485031_1_En_8_Chapter.pdf (395.05 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-02446014 , version 1 (20-01-2020)

Licence

Attribution

Identifiers

Cite

Sofie Pilemalm. ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response. 11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.87-101, ⟨10.1007/978-3-030-27397-2_8⟩. ⟨hal-02446014⟩
22 View
45 Download

Altmetric

Share

Gmail Facebook X LinkedIn More