Towards Participatory E-Government?: Learning from E-Government Project Evaluations - Electronic Participation (ePart 2017) Access content directly
Conference Papers Year : 2017

Towards Participatory E-Government?: Learning from E-Government Project Evaluations

Wouter Bronsgeest
  • Function : Author
  • PersonId : 1027897
Rex Arendsen
  • Function : Author
  • PersonId : 1027898
Jan Van Dijk
  • Function : Author
  • PersonId : 1027899

Abstract

The question is whether citizens are sufficiently involved in the development of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public administration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding evaluations and reflections.
Fichier principal
Vignette du fichier
453549_1_En_11_Chapter.pdf (266.47 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01703336 , version 1 (07-02-2018)

Licence

Attribution

Identifiers

Cite

Wouter Bronsgeest, Rex Arendsen, Jan Van Dijk. Towards Participatory E-Government?: Learning from E-Government Project Evaluations. 9th International Conference on Electronic Participation (ePart), Sep 2017, St. Petersburg, Russia. pp.127-139, ⟨10.1007/978-3-319-64322-9_11⟩. ⟨hal-01703336⟩
167 View
98 Download

Altmetric

Share

Gmail Facebook X LinkedIn More