A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways - Enterprise Information Systems of the Future
Conference Papers Year : 2013

A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

Luc Lutin
  • Function : Author
  • PersonId : 1003576
Vlerick Business School [Leuven]
Stijn Viaene
  • Function : Author
  • PersonId : 1003577
Vlerick Business School [Leuven]
Catholic University of Leuven = Katholieke Universiteit Leuven
Nathalie Demeere
  • Function : Author
  • PersonId : 1003578
Deloitte Consulting [Diegem]
Olivier Jolyon
  • Function : Author
  • PersonId : 1003579
Deloitte Consulting [Diegem]

Abstract

This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.

Domains

Computer Science [cs] Library and information sciences
Fichier principal
Vignette du fichier
978-3-642-36611-6_14_Chapter.pdf (282.13 Ko) Télécharger le fichier
Origin Files produced by the author(s)

Hal Ifip  : Connect in order to contact the contributor

https://inria.hal.science/hal-01484677

Submitted on : Tuesday, March 7, 2017-3:48:16 PM

Last modification on : Thursday, November 23, 2023-10:48:07 AM

Long-term archiving on : Thursday, June 8, 2017-2:27:16 PM

Download

Dates and versions

hal-01484677 , version 1 (07-03-2017)

Licence

Attribution

Identifiers

Cite

Luc Lutin, Stijn Viaene, Nathalie Demeere, Olivier Jolyon. A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways. 6th Conference on Research and Practical Issues in Enterprise Information Systems (CONFENIS), Sep 2012, Ghent, Belgium. pp.174-181, ⟨10.1007/978-3-642-36611-6_14⟩. ⟨hal-01484677⟩

Export

BibTeX XML-TEI Dublin Core DC Terms EndNote DataCite

Collections

IFIP IFIP-TC IFIP-LNBIP IFIP-WG IFIP-TC8 IFIP-WG8-9 IFIP-LNBIP-139
247 View
130 Download

Altmetric

Share

More