Reshoring of Service Operations: Evidence from a Delphi Study - Advances in Production Management Systems. The Path to Digital Transformation and Innovation of Production Management Systems Access content directly
Conference Papers Year : 2020

Reshoring of Service Operations: Evidence from a Delphi Study

Paolo Gaiardelli
  • Function : Author
  • PersonId : 996323
Albachiara Boffelli
  • Function : Author
  • PersonId : 996322
Matteo Kalchschmidt
  • Function : Author
  • PersonId : 997795
Daniel Bellazzi
  • Function : Author
  • PersonId : 1131671
Simone Orom Samorani
  • Function : Author
  • PersonId : 1131672


The reshoring phenomenon has been explored mainly in the context of manufacturing, while research on business service still appears lacking behind. To address this gap, the article explores the reshoring phenomenon relevance in the context of business services. The research applies a Delphi method developed along three rounds involving a panel of 18 experts. The results show that, although still being in its infancy, the reshoring phenomenon will impact significantly business services in the next future, but with its own specificity, thus deserving dedicated future research streams. Particularly the experts highlight that the main drivers leading to business service reshoring are quite different with respect to ones identified in manufacturing reshoring literature. Moreover, this study indicates that service reshoring will be fundamental in all the business services in which the technology cannot be considered as the main driver for service delivery and that requires a strong human relationship.
Fichier principal
Vignette du fichier
497439_1_En_70_Chapter.pdf (285.42 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-03630872 , version 1 (05-04-2022)





Paolo Gaiardelli, Albachiara Boffelli, Matteo Kalchschmidt, Daniel Bellazzi, Simone Orom Samorani. Reshoring of Service Operations: Evidence from a Delphi Study. IFIP International Conference on Advances in Production Management Systems (APMS), Aug 2020, Novi Sad, Serbia. pp.617-624, ⟨10.1007/978-3-030-57993-7_70⟩. ⟨hal-03630872⟩
18 View
1 Download



Gmail Facebook Twitter LinkedIn More