This study investigates how e-participation could improve the livelihoods of marginalized and disadvantaged groups, in particular, refugees in the Gaza Strip in Palestine. They constantly faced problems of basic services of water supply, electricity, housing and infrastructure in their daily lives. This study was conducted from the perspective of municipalities which are local authorities which providing services and responsible to address these issues. This study used a qualitative research method by means of in-depth interviews. Thirteen interviewees from four municipalities in the Gaza Strip participated in the study and were given open-ended questions to express their views about the phenomenon. Thematic analysis was adopted to analyze the interview transcripts. Two theme clusters were uncovered: consequences of e-participation as increasing information and raising awareness among refugees, saving time, and long-term direct relationships with their stakeholders, and livelihood outcomes which include poverty alleviation and unemployment reduction as well as increased well-being. There are challenges that persist in e-participation implementation in the Gaza Strip including ICT infrastructure and the culture of the society. However, the findings of this study reveal evidence of the benefits of e-participation implementation and how livelihood outcomes have influence in refugee contexts.