An Interdisciplinary Perspective on Education Service Systems - Service Science and Knowledge Innovation (ICISO 2014) Access content directly
Conference Papers Year : 2014

An Interdisciplinary Perspective on Education Service Systems

Christina Tay
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The increased complexity in education systems has given rise to a number of intersecting trends and calling for a discipline to integrate across academic silos. As the concept of service innovation advances more rapidly into education services; industry, government, and academy are awakened to the concept of embedding services innovation. This theoretical paper offers an integrated framework for education systems (IFES) covering two intersecting dimensions where service innovation and service science can take place. As an effort to contribute in the area of service innovation and service sciences, an interdisciplinary approach is applied, interconnecting an array of competences across the different stakeholders. It is hypothesized that to increase productivity in education industries, interconnecting knowledge and resources from diverse areas and across different stakeholders through the co-lineation of four dimensions: (1) information, communications and technology; (2) skills and tools; (3) people and attitudes; (4) systems, processes and management; are essential to creating service innovation. This paper contributes a perspective of interconnectivity balanced with harmony that are crucial for effective productivity and service innovation by adopting a service science approach.
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hal-01350917 , version 1 (02-08-2016)





Christina Tay. An Interdisciplinary Perspective on Education Service Systems. 15th International Conference on Informatics and Semiotics in Organisations (ICISO), May 2014, Shanghai, China. pp.126-134, ⟨10.1007/978-3-642-55355-4_13⟩. ⟨hal-01350917⟩
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