Reflections on Measuring the Trust Empowerment Potential of a Digital Environment - Trust Management VII Access content directly
Conference Papers Year : 2013

Reflections on Measuring the Trust Empowerment Potential of a Digital Environment

Natasha Dwyer
  • Function : Author
  • PersonId : 996036
Anirban Basu
  • Function : Author
  • PersonId : 1001670
Stephen Marsh
  • Function : Author
  • PersonId : 990565

Abstract

We claim that the digital trust research area has tended to privilege the act of trusting while considering distrust a negative outcome. However, from the users perspective distrust might be as valid an option as trust (it may not be a good idea to trade, collaborate or exchange in a particular context). How do we evaluate digital environments that aim to empower trust for the user? This position paper explores some of the complexities. The traditional approach of measuring for an increase in trust is not appropriate. Testing for whether the user has made the ‘right’ trust choice is also unsuitable as trust is personal and idiosyncractic and can only be understood via the perspective of the user. We suggest that the measuring of the reduction of uncertainty before and after a user interacts has potential because it can allow access into whether a user has received the benefit shared by both trust and distrust, a reduction in uncertainty.
Fichier principal
Vignette du fichier
978-3-642-38323-6_9_Chapter.pdf (122.98 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01468736 , version 1 (15-02-2017)

Licence

Attribution

Identifiers

Cite

Natasha Dwyer, Anirban Basu, Stephen Marsh. Reflections on Measuring the Trust Empowerment Potential of a Digital Environment. 7th Trust Management (TM), Jun 2013, Malaga, Spain. pp.127-135, ⟨10.1007/978-3-642-38323-6_9⟩. ⟨hal-01468736⟩
182 View
151 Download

Altmetric

Share

Gmail Facebook X LinkedIn More