Impact of Stakeholder Type and Collaboration on Issue Resolution Time in OSS Projects - Open Source Systems: Grounding Research Access content directly
Conference Papers Year : 2011

Impact of Stakeholder Type and Collaboration on Issue Resolution Time in OSS Projects

Abstract

Initialized by a collective contribution of volunteer developers, Open source software (OSS) attracts an increasing involvement of commercial firms. Many OSS projects are composed of a mix group of firm-paid and volunteer developers, with different motivations, collaboration practices and working styles. As OSS development consists of collaborative works in nature, it is important to know whether these differences have an impact on collaboration between difference types of stakeholders, which lead to an influence in the project outcomes. In this paper, we empirically investigate the firm-paid participation in resolving OSS evolution issues, the stakeholder collaboration and its impact on OSS issue resolution time. The results suggest that though a firm-paid assigned developer resolves much more issues than a volunteer developer does, there is no difference in issue resolution time between them. Besides, the more important factor that influences the issue resolution time comes from the collaboration among stakeholders rather than from individual characteristics.
Fichier principal
Vignette du fichier
978-3-642-24418-6_1_Chapter.pdf (156.23 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01570765 , version 1 (31-07-2017)

Licence

Attribution

Identifiers

Cite

Anh Nguyen Duc, Daniela S. Cruzes, Claudia Ayala, Reidar Conradi. Impact of Stakeholder Type and Collaboration on Issue Resolution Time in OSS Projects. 9th Open Source Software (OSS), Oct 2011, Salvador, Brazil. pp.1-16, ⟨10.1007/978-3-642-24418-6_1⟩. ⟨hal-01570765⟩
40 View
99 Download

Altmetric

Share

Gmail Facebook X LinkedIn More